Kotori understands your business, not just your IT.
Kotori Technologies takes the headaches out of IT management for small to midsize businesses. From computers to networking, e-mail services to website hosting, data protection to disaster recovery, we are IT experts – so you don’t have to be.
Even better, we can comprehensively benefit your business as a whole – by maximizing your return on your existing IT investment and finding ways to use technology to streamline your operations, empower your staff, and ultimately grow your business. When you partner with Kotori, you tap into business savvy that goes far beyond the typical IT services provider. You enjoy attentive service; you benefit from deep expertise and decades of hands-on experience; and you reap a significant return on your Kotori "investment."
Try Kotori with no obligation:
Click here to receive two free hours of IT support.
Basic to advanced IT services and support
Kotori offers
:
• Three levels of network support: proactive, complete and reactive.
• Website development and hosting.
• E-mail solutions including remote access and handheld devices.
• Automated data backups.
• Computer consulting and assistance with computer and network equipment.
• Security assessments.
• Project management.
• Disaster preparedness and business continuity plans.
• IT architecture and planning.
• Wireless networking (wifi networking)
Our reputation is one of accessibility, knowledge and personal service. We measure our company’s success by yours.
Serving the Greater Charleston, SC, area
Kotori Technologies, a computer consulting firm, delivers larger-enterprise IT outsourcing solutions to small to midsize businesses in the Greater Charleston area, including Goose Creek, Moncks Corner, Summerville, Ladson, Mt. Pleasant, Daniel Island, Johns Island and Kiawah Island, throughout South Carolina and beyond.
How we’re different from the typical IT services provider – and better
A proactive approach.
Our responsibility is to help our customers to avoid network and computer problems before they occur -- not to wait for problems and then respond.
A focus on building partnerships.
We also take on the responsibility of deeply understanding your business, and how your IT operation interacts with your employees, customers and vendors. Kotori will be more to you than a "network repair shop." We’ll meet with you to discuss your business objectives and how these impact your IT investment. Our intention is long-term relationships with our clients.
Common sense care.
Networks, even small networks, require consistent maintenance. There are key things within any network that should be checked on a regular basis to prevent or minimize issues. If your network is left unchecked, when problems do occur, they tend to take much longer to solve and are generally more severe. Kotori can handle this IT headache for you, and even stabilize your ongoing costs for network support, by implementing a sound Network Support Plan customized for you.
Depth of resources.
Kotori employs an expert team of industry-certified systems engineers with diverse skills in IT solutions. Whether you need expertise in servers, security, wireless networks, data backup or storage, or enterprise applications such as Microsoft Exchange or SharePoint, Kotori has an IT professional that can help. To help us offer superior service, we assign primary and secondary technical managers to each client and train them on the client’s network. And, because all of our clients' technical documentation is stored centrally, any Kotori team member may access it in order to assist you with issues.
Blue-chip standards for small businesses.
We’ve developed best practices and standards for maintaining, monitoring, and documenting networks. This was allowed us to manage our clients’ networks efficiently and gives you, as a small- to medium-sized business, access to the same internal IT processes found at world-class IT operations.
How Kotori ensures the finest IT support services available
No individual IT technician, no matter how experienced he or she is, will know how to handle every computer or network service issue. That’s why Kotori maintains a select group of highly skilled technicians with specific expertise for computer hardware, computer software, network management, security services and other categories of technical support. When a Kotori technician encounters a situation outside of his experience, he can call in to us right from your location to tap into our combined expertise. We provide this support to ensure our technicians get the job done correctly, in a minimum amount of time – all at no extra charge to you.
How we save our clients money
At Kotori, we keep in mind ways to save our clients money. If we can solve your computer problem quickly over the phone, we’ll do that without charge, or offer you Remote Access Support at less than the cost of an onsite visit. If you are due free technical support from a hardware or software vendor or Internet service provider based on warranties, we will tell you whom to call and what to ask for. If we feel your machine isn’t worth fixing, we’ll tell you that, too – even if it means us losing a service call. We may not make any money doing this, but we know what makes good business and good service.
To read how we reduced one client’s IT spending by 25% per month, click here.
How Kotori makes network maintenance effortless for small business owners
Network maintenance via a service level agreement is the most cost effective way to keep your network performing the way you want it to. Kotori’s maintenance agreements can include bundled services such as:
- Comprehensive monthly inspections of your network administration components:
- e-mail and web servers, security, data backup and restore, Internet access and much more.
- Regular application of service packs, updates and operating system patches.
- 24-hour real-time monitoring of your network, server and website. We pride ourselves on detecting and resolving network problems before they affect your network. Often, we’ll resolve problems without your noticing that they occurred.
- Priority scheduling for telephone, remote, and/or onsite technical support issues.
- Emergency response times of within four hours by phone or 24 hours onsite.
Best of all, you enjoy peace of mind knowing that your network will remain running at peak performance, and your critical data will be backed up, protected and secured.
Trust Kotori for all your IT needs
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