I am not sure about you, but without my computer at work, I may as well go home until it is fixed, then plan to work all night to get caught up again. I try my best to keep the computer up-to-date to try and prevent a break down. I also do not want to be the one who downloaded the file and infected the entire network. (That would be embarrassing.) Here are a few tips that I have learned and will pass on to you:
1.Install all updates required by Kotori Technologies. Depending on the type of plan your company has with Kotori, we may install these updates for you, as long as the computer is turned on overnight. If your company is not on one these plans, you may be responsible for all updates. Not installing updates as suggested by Kotori Technologies can expose your company to viruses and other security risks. Some companies may prevent computers from accessing the network if patches aren't installed after a set date. Also, find out whether Kotori wants you to install updates using Microsoft Update. If they do, make it a habit of checking Microsoft Update regularly.
2.Install only licensed programs. Make sure that you, or your company, has a license for any software you install on your work computer. Your company can get caught in a lawsuit for having software without a license installed on its computers. For example, installing a program your friend bought could present some problems. Software that you've bought a license for is probably fine, but double-check the license to make sure. Sometimes, software bought for home use cannot be installed at work.
3.Don't install different versions of software. Even if you prefer the version of software you use at home rather than work, don't install it on your work computer. You could have incompatibility problems with the software your co-workers are using and with your specific line of business applications. Kotori Technologies may also not be able to make any required updates or provide technical support.
4.Let Kotori Technologies know when hardware isn't working. Fixing a broken computer yourself could just cause more problems. Your fixes, for example, could make the computer incompatible with the corporate network. We offer a helpdesk or technical assistance program designed for this type of work. Kotori may have already seen the same problem and have a known fix. Helping Kotori Technologies track common computer problems can also help them decide which brand and make of computer to order in the future.
5.Let Kotori know when you need something. Giving the Kotori reasonable requests and adequate time for planning can help Kotori respond to your needs. Otherwise, you may end up with computer software or hardware you didn't want, which can hinder how effective you are at work.
6.Don't download programs from Internet sites you don't trust. By downloading programs that may not be secure, you put all the computers on the network at risk.
7.Be aware of suspicious e-mails. A virus introduced though e-mail may be disguised as a downloadable file. If an e-mail you receive is from someone you don't know, contains strange text, or otherwise looks suspicious, contact Kotori Technologies. If you open it, you could potentially cause problems for you and your co-workers. If it does contain a virus, Kotori can ask other employees in the organization to look for similar e-mails.
It has been reported that some machines are unable to boot after the last AVG 2011 update version 3292. We recommend NOT REBOOTING/SHUTTING DOWN the Machines which have AVG 2011 installed on them.
More information is available in the FAQs below:
AVG Corporate web - http://www.avg.com/faq?num=4079
AVG Free web http://free.avg.com/faq?num=4080
Please note that both AVG Pro and AVG Free can be impacted. Older AVG versions (9.0, 8.5) are not affected.
The situation has been caused by an incorrect CTF file used during the update (AVG 9.0 core has been offered to AVG 2011 clients).
AVG is currently working on a solution (utility) for all affected users, both those who have not restarted their computer yet and also those who were already affected by the BSOD.
The FAQs will be updated as soon as the utilities are ready.
If you are unable to boot to your operating system after the last AVG 2011 update 3292, it is necessary to do the following to solve the situation:
Download, create and run the AVG Rescue CD as mentioned in AVG Rescue CD guide.
Select the Utilities item in the main menu and run the Midnight Commander file manager.
In Midnight Commander, navigate to the following folder:
mnt\sda1 (if you have more disks, number can vary)
Then navigate to:
Program Files\AVG\AVG10 (32bit operating system)
Program Files (x86)\AVG\AVG10 (64bit operating system)
Find the following files:
avgrsx.exe or avgrsa.exe
avgchsvx.exe or avgchsva.exe
Delete both files by pressing the F8 key and confirm the deletion.
Quit the Midnight Commander and reboot your computer by selecting the Reboot option in the main menu.
After logging to your operating system, please download the latest AVG installation file, run it and when asked, choose the Repair installation option.
Please note that older versions of AVG (9.0, 8.5) are not affected.
Recently there was a critical vulnerability made public that affects all versions of Windows from Windows XP to Windows 7 including server releases. This malicious software spreads via USB drives and takes advantage of a vulnerability in the way that Windows handles .lnk or shortcut files.
Microsoft has released a security patch to fix this issue on August 3rd. If you have Automatic Updates turned on then all you have to do is restart your computer and it will install this fix. If you do not have Automatic Updates turned on then you can go to this link, .lnk security update, and install it for the current version of Windows that you have.
If you are unsure if you have Automatic Updates turned on and you would like it to be then follow these instructions:
For Windows 7
1.First of all click the Start button to view the Start Menu. Then choose the Control Panel option.
2.The Control Panel window opens up now.
3.The System and Security section of Control Panel opens up. Here you can see the Windows Update link.
4.Click the Turn automatic updating on or off link
5.Under Important updates select Install updates automatically (Recommended).
For Windows Vista
1.Open Windows Update (click the Start button, click All Programs, and then click Windows Update).
2.Select Change Settings and choose how you want Windows to install updates.
For Windows XP
1.Click Start, and then click Control Panel.
2.Click Automatic Updates.
3.Choose Automatic (recommended).
1 of 3 of 3 First | Prev | Next | Last |