
Neadom Tucker, our intrepid Owner was kind enough to put together our latest security guide. In the near future, we will have guides for parents, teens, layered defense, keyloggers and more. Here goes:
"Watching the news, you all too often hear stories of large retail companies, banks and government agencies leaking people's personal information. Even the large companies with all of their safety procedures can fall victim to cyber criminals, hackers, stolen laptops, the list can go on and on. The truth of the matter is that Personal information has become a hot commodity that is even traded by cyber-thieves.
Although you don't hear about it as often, small Mom and Pop businesses are susceptible to the same problems. Most small business owners will agree that a customer's trust in you and business is the most valuable asset you have.
When Elizabeth asked me if I can offer some security advice to our customers that own a "Mom and Pop" type business, I tried to think of a couple security details that most wouldn't think of. Let's start with the basics; what security programs you need.
A firewall is an absolute must. If the computer is connected to the Internet in any way, you need the ability to block both incoming connection attempts as well as outgoing. You may ask, "Why do I need a firewall to block outgoing connections as well?" The answer to this is simple. If malware somehow is installed on the computer, you don't want it to be able to "call home to the malware mothership" with your customers' information. A quality firewall like a Sonicwall NSA 240 or the TZ-180 is a great solution for the small business owner.
Anti-Malware protection is just as important as the firewall. Malware is a fairly new term in the industry and short for "malicious software: Malware is a combined group of bad programs that consist of Viruses, Spyware, Trojans, Rootkits, Adware and all kinds of other crimeware.
In previous times, separate programs were necessary to protect yourself from bad guys, but the introduction of VIPRE has changed that. VIPRE is a hybrid program, designed to protect you from the bad guys using as little of your systems resources as possible. As with any security program, it is very important that you keep your definition files up to date and make sure that you scan the computer at least once a day.
Back-up programs are also very important. Hardware failures and malware can damage data stored on the computer. Losing any customer or inventory information can cripple the small business. You can use Optix Online Backup these days which is backing up to the Internet so that your data is off-site, and encrypted.
Now that the computer & network has the proper tools in place to protect your business and its customers, let's discuss a few procedures or more like rules that will keep you safe.
o If possible, do not use the web on the computer where you store your customer's information. How many times have you walked into a small shop or had a service person looking information up on the Internet just after they entered your personal information into the very same computer? I believe this to be a very unsafe practice. Malware can be downloaded in a matter of seconds. Just as quickly, your personal information can be uploaded to some far away server.
o Password protect your computer. The best practice is to use a longer password using a password that includes Capital letters and numbers. Change your password often.
o Back up suggestions. As I mentioned earlier backing up your data is essential. The following are a couple "what I would do" tips:
Do not back up the information to a hard drive on the same computer.
If the computer is stolen or compromised the information is just as vulnerable
I would suggest backing the information up to an external drive, CD, or to the Internet (Optix Online Backup)
Leave the backup drive or CD's in a safe at the office or take them home and store them there. Imagine how happy a car thief would be if they found a hard drive full of credit card numbers and other personal information in the vehicle they just stole.
If you don't have a safe, treat the drive or CD's as though they are money
Just for the heck of it, try to restore a file now and then and see if that actually works. You might be surprised.
o Put an update policy in place. Create a schedule to check daily for updates for both Windows and Application Programs installed.
I'm sure there are a million and one other ideas that could be discussed, when it comes to safety for the small business. But I hope the above gives you a basic idea of how to keep your business and customers safe and happy."