• Has the unexpected loss of a computer application ever cost you business revenue or compromised your staff’s ability to work?
• Do you have trouble budgeting for IT each year – or each month?
• Do you want more reliable, predictable way to manage your entire network?

Kotori Technologies’ Proactive Support is the ideal fixed-price solution for organizations like yours that demand superior network reliability and quality service. Backed by a service level agreement, Kotori’s Proactive Support comprehensively addresses your IT needs by providing:

• Continuous access to your critical business applications such as accounting, scheduling, communication, e-mail, web applications and more.
• The highest priority response for network issues. Should an issue occur, you move to the top of the service queue as we immediately resolve the issue and get you back to business fast.
• Preventive maintenance that optimizes network performance. We provide unlimited preventive maintenance for those devices that support your most critical business applications.
• Unlimited Helpdesk access for your employees.
• Robust IT support for one predictable, monthly fee. Our service eliminates emergency fees, maintenance overages and itemized costs for activities such as software updates.

With Proactive IT Support, Kotori Technologies becomes your outsourced IT department – your single point of contact for all IT services and support needs. We’ll save you even more time by working directly with hardware and software vendors on your behalf to resolve any support issues.

Understanding and managing your network is what Kotori does best. With Proactive IT Support, we are your full-time IT services staff, keeping your computer network up and running – so your business keeps moving forward.

Our Proactive Support program is predictable-cost IT outsourcing that works. Kotori will listen to you to understand your network availability needs and budget concerns, even examining your existing infrastructure to locate any potential weaknesses. We will create a clear, straightforward service level agreement that defines your expectations and needs, and then we’ll deliver on it – for a budgeted monthly fee. It’s that simple!

Your monthly fee is based on the expectations detailed in your service level agreement with Kotori, which may include some or all of the services below. Fees for additional services outside the scope of your service level agreement may apply.

Initial Services

• Assessment of your website, network and related business workflow
• Complete inventory and tracking of all of your software and hardware
  
  

• Performance monitoring for all network devices and services, including network availability and predictive failure monitoring
• Proactive maintenance on all network devices
• Network service desk and emergency IT support, with the highest priority response when issues occur
• Helpdesk IT support for your staff
  
  

• Monthly comprehensive reporting
• Quarterly and fiscal year-end consultation, strategic planning and budgeting sessions
  
  

• Computer Repair
• Network Consulting
• Network Management
• Network Planning
• Networking Hardware
• Performance Monitoring
• Security Services
• System Administration
• System Connectivity
• System Reconfiguration