Kotori Technologies, LLC Charleston, SC Leading Computer Consultants for IT and Network Systems

Don’t waste your valuable time chasing multiple vendors. Kotori can handle all of your IT needs: computers, networking, e-mail services, website hosting, data protection, and more.

::SOLUTIONS > Reactive Support

Charleston, SC - Computer and Networking Reactive Support

Fast, expert response when you want an IT issue handled

Reactive Support is Kotori’s break/fix service. We monitor your IT systems and notify you when issues occur. You let us know if and when you want us to repair them. Trust Kotori for timely response and the knowledgeable help you need to get your IT resources (and your staff) working properly again.

We understand that time is money. That’s why we pledge to have a Kotori technician onsite at your office within four hours of your authorization for repair. We also believe in fair billing for the services we provide. Our goal is for you to consider us a trusted business partner for years to come.

Let us benefit your business through expert assistance with

	Computer Networking			Network Management
	Computer Problems			Networking Problems
	Data Management			Security Services
	Data Recovery			Support Services
	Data Storage Management			System Administration
	Disaster Recovery			System Connectivity Issues
	E-mail Solutions			System Downtime
	Hardware Installations			System Reconfiguration or Relocation

Businesses of your size depend on their networks to perform at their peak, and in today’s competitive environment, you cannot afford to fall behind. Partnering with Kotori Technologies – whether through our Proactive Support, Complete Care or Reactive IT Support services – will help prevent this.

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Reactive Support Services

Guaranteed 4-hour response time
Expert computer diagnosis and repair
Certified technicians available to handle network issues
Discounted service blocks and fair billing on all Reactive Support services

Basic Monitoring Services

Virus protection monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed
Internet connectivity monitoring to ensure your internet service provider (ISP) is meeting its stated availability targets
Firewall availability monitoring to track the status of your firewall

Reactive Support Includes:
Availability monitoring of your servers to insure their up and running properly. Backup System monitoring to ensure the backup of your key data occurs as scheduled Virus Protection monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed	Internet connectivity (and other hosted applications )assessment to ensure your ISP is delivering and meeting its stated availability targets Firewall availability monitoring to track the status of your firewall Discounted Service Block for Reactive support	Quarterly comprehensive reporting on the health status of your critical network devices Annual consulting services to help budget and plan for future IT expenditures and growth Priority response over non-contractual customers